EFFECTIVE DATE: DECEMBER 1, 2012
Zip Line Cancellation Policy
All reservations are paid in full at the time of booking. Reservations canceled more than 72 hours in advance of the tour time will be issued a full 100% refund. Rescheduling is permitted with notice of more than 24 hours. Reservations canceled less than 24 hours in advance of the tour time are not eligible for a refund.
We operate our Costa Rica canopy tour rain or shine. In the event of severe weather, such as lightning or sustained high winds, We may cancel your tour prior to your scheduled departure time. Advance notice may not be possible. Weather cancellations are offered a rain check or a full refund. Should severe weather occur while you are on the tour, we may choose to discontinue your tour. Discontinued tours may be are offered a full refund or tour voucher to rebook if we have not reached zipline number 7. If we have completed the longest zip line (Number 7) we shall refund 25% of the amount paid.