Cancellation Policy

Zip Line Cancellation Policy

• Reservations canceled more than 24 hours in advance of the tour time will be issued a full 100% refund of the balance they have paid. Reservations canceled less than 24 hours in advance of the tour time are not eligible for a refund. No shows will be penalized 100% of the payment.

Weather Cancellations

• We operate our Costa Rica canopy tour rain or shine. In the event of severe weather, such as lightning or sustained high winds, We may cancel your tour prior to your scheduled departure time. Advance notice may not be possible. Weather cancellations are offered a rain check if the tour has not started. Should severe weather occur while you are on the tour, we may choose to discontinue your tour. Discontinued tours may be offered a tour voucher to rebook if we have not reached zip-line number 7.